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科乐收(CLAAS)售后服务会议圆满落幕——携手授权经销商开启售后新时代

2023-03-16 09:25:37 来源：科乐收CLAAS 阅读量：10370 评论

导读：人间三月芳菲尽，又是一年花开时。万物复苏，春暖花开，科乐收(CLAAS)售后服务会议于2023年3月13-14日隆重举行。

　　【农机网 明星企业】人间三月芳菲尽，又是一年花开时。万物复苏，春暖花开，科乐收(CLAAS)售后服务会议于2023年3月13-14日隆重举行。会议以《全新售后服务理念，激活售后市场价值》为主题，在京津之翼美丽武清与经销商朋友们温暖相聚，共同开启全新售后时代。
 
　　在21世纪新经济时代，满足客户需求，提升售后服务理念变得愈加重要。CLAAS高层管理对此非常重视，CLAAS亚太区高级副总裁李特先生(Mr. Michael Ritter)、商务总经理高力先生(Mr. Idekeit Gregor)也莅临会议，并发表致辞。
 
　　科乐收(CLAAS)销售与服务总经理张金望博士强调道，售后服务团队肩负着守住用户的重要任务，同时应在新时代背景下激发售后市场价值，发展售后业务。打破恶性循环，建立良性循环，经营好CLAAS与用户的关系。培训用户，提升用户技能，推动全面季后检修，充分利用机器功能，助力用户成功。
 
　　完善售后服务对驱动销售至关重要，科乐收(CLAAS)销售与服务公司销售总监霍红燕女士亲临本次会议，对销售部大区服务网络分布以及2023年工作重点进行介绍。统筹规划整机销售与大区支持，激发售后价值，驱动销售迅猛增长。
 
　　科乐收(CLAAS)售后服务团队时刻秉承“助力客户成功的理念”，赋能经销商，共同成长。
 
　　为提升服务水平，科乐收(CLAAS)售后服务团队不断调整升级，售后服务总监赵德来先生对售后服务团队新组织架构及售后服务理念进行介绍，其中包括跨区服务支持、国四机器服务支持、大客户服务支持、无忧延保项目、季后检修，以及现代农机技术员培训认证等内容。全方面指引授权经销商售后服务发展。
 
　　此外，科乐收(CLAAS)经销商发展总监鞠燕娥女士向经销商详细介绍了公司的激励政策，引导经销商持续发展壮大。
 
　　出色的售后服务离不开零件支持，科乐收(CLAAS)零件物流总监王翠华女士为经销商分享零件库存管理经验，并宣讲了科乐收(CLAAS)的经销商计划员培养方案，助力经销商提升零件计划与库存管理。
 
　　依托高效专业的零件供应服务，CLAAS零件业务逐年增长，科乐收(CLAAS)零件销售总监孙歌先生就零件业务进行了介绍，并与经销商分享零件销售经验，讲解零件销售激励政策，规划2023年零件发展宏图。
 
　　在本次会议中，二手机业务总监吴昊明先生还为大家介绍了科乐收(CLAAS)机器二维码功能，为客户提供快速、准确、方便的服务入口，为客户提供诸多便利。
 
　　知识就是力量，赋能客户, 培训先行，科乐收(CLAAS)亚太培训学院培训总监胡凤磊先生对CLAAS培训体系、激励体系以及“现代农机技术员”培训认证项目进行详细介绍，带领经销商共同进步。
 
　　科乐收(CLAAS)武清零件库房参观
 
　　科乐收(CLAAS)武清零件库房位于京津之翼，毗邻首都北京，地理位置优越，为客户及时快速供应零件提供便利条件。2022年，武清零件库房也全新升级，借此会议期间，经销商们参观了科乐收(CLAAS)武清零件仓库。升级后的武清零件库房宽敞明亮、零件种类丰富、齐全、简约大气的办公环境处处彰显了CLAAS的品牌理念，经销商对此赞不绝口。
 
　　打破常规模式  角色扮演(COSPLAY)环节脑洞大开、精彩纷呈
 
　　本次会议打破常规演示流程，采取角色扮演(COSPLAY)的模式，充分挖掘客户对季后检修以及跨区支持的问题，共同探讨解决方案。现场气氛活跃，参与人员化身老戏骨，完美演绎各类客户问题。经销商们各显神通，为客户体提供诸多解决方案。辩论环节异常激烈，难分胜负。
 
　　本次会议还邀请到道达尔技术专家孙腾达先生，对油品专业知识进行分享，帮助客户认识到使用正品油品的必要性。助力客户最大限度地保护设备，延长其寿命，提升设备工作效率。选用原厂油品，为设备保驾护航。
 
　　科乐收(CLAAS)零件技术经理李洪春先生对CLAAS的揉丝套件进行了详细介绍，为促进科学饲养打开新篇章。
 
　　最后，科乐收(CLAAS)售后服务项目经理别玉雪先生、技术支持中心经理张国俊先生就故障反馈流程与技术支持流程进行了详细介绍，为客户提供更清晰更好的服务。
 
会上，CLAAS索赔经理王鹏先生向深入介绍索赔流程，并现场答疑，加速索赔流程。
 
　　本次售后服务会议，内容丰富，干货满满，现场讨论激烈，成果颇丰，参会人员收获满满，不虚此行。2023年，科乐收(CLAAS)与经销商携手共进，秉承助力客户成功理念，以全新售后服务理念激发售后市场价值。
 
科乐收(CLAAS)售后服务团队合影
 

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