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浙江通报2023年度浙江省轨道运输机质量调查结果

2024-03-14 08:48:06 来源：浙江省农业农村厅 阅读量：15457 评论

导读：本次质量调查共涉及12家企业14个机型的轨道运输机产品，本次调查产品总体满意度为89.79分，用户对轨道运输机产品综合评价总体“满意”。

　　【农机网 地方农机】 根据我省农业机械购置补贴、农机产品质量投诉等情况，我厅于2023年下半年对部分在用轨道运输机产品进行了质量调查。现将质量调查结果予以通告。
 
　　附件：2023年度浙江省轨道运输机质量调查结果
 
　　浙江省农业农村厅
 
　　2024年3月12日
 
　　附件
 
2023年度浙江省轨道运输机质量调查结果
 
　　一、调查依据
 
　　本次质量调查主要依据《中华人民共和国农业机械化促进法》《浙江省农业机械化促进条例》《农业机械质量调查办法》(农业部令第69号)以及GB/T 5667-2008《农业机械 生产试验方法》、 DB33/T 2458-2022《单轨运输机使用技术规程》、DG/T 211-2022 《轨道运输机》等相关标准、大纲开展。
 
　　二、调查对象
 
　　用户于2021年购买、使用满一个作业季节以上且享受农机购置补贴、在浙江省实际销售数量50台(含)以上企业生产的在用轨道运输机产品。
 
　　三、调查区域
 
　　综合考虑2021年度各地用户轨道运输机实际购买量情况和区域代表性等因素，确定调查区域为杭州市临安区等14个县(市、区)。
 
　　四、调查及评价方法
 
　　本次质量调查共涉及12家企业14个机型的轨道运输机产品。各机型调查台数按2021年度实际销售量确定(销售量在50-100台的机型，各调查4台；100-200台的机型，各调查7台；销售量200台以上的机型，各调查10台)，计划调查台数86台。
 
　　调查样本机从浙江省的补贴用户名单中抽取，建立调查样本机库。鉴于在质量调查过程中，可能存在被调查样本用户无法见人见机或被调查样本机实际使用未满一个作业季节的情形，按不少于1：1.5比例抽取调查样本备用机，并建立调查样本备用机库。当调查样本库调查样机不满足条件时，调查样机予以调整，从调查备选库中抽取。
 
　　调查采取入户询问、现场查证等方式进行，做到“见人见机”。重点调查用户对被调查机具质量状况的评价，包括安全性、可靠性、适用性、售后服务等情况(以下简称“三性一状况”)。在用户评价基础上，按照轨道运输机用户满意度测评及评价方法得出相应型号产品“三性一状况”的单项满意度和综合满意度评价分值。
 
　　五、调查结果
 
　　本次质量调查计划调查86台，实际调查86台。本次调查产品总体满意度为89.79分，用户对轨道运输机产品综合评价总体“满意”。依据调查方案确定的《质量调查结果评价方法》，经调查数据汇总统计，得出14个调查机型产品满意指数情况(见附件)。
 
　　分析调查数据，调查产品主要存在以下共性问题：
 
　　(一)安全性方面问题。安全防护装置的配备基本到位。主要问题是个别产品存在安全警示牌缺失、未粘贴安全警示标识等情形。轨道运输机使用环境较为恶劣，机具长期暴露在外，容易加速机具和轨道的磨损和老化，本次调查及近年补贴核查发现，已有部分轨道出现变形、锈蚀、破裂等情况，存在较大运行安全风险。
 
　　(二)可靠性方面问题。未发生严重故障或致命性故障，但也存在用户反映个别机型动力不足、机头异响、螺丝松动等现象，个别机型存在运输过程中机器摇晃现象。调查发现大部分机具支撑杆紧固件、螺帽等存在生锈现象。
 
　　(三)适用性方面问题。用户反映部分机型存在动力不足、爬坡能力不够、排气管朝向料箱等问题。
 
　　(四)售后服务方面问题。存在三包期维修付费、配件贵、未安装调试等现象。
 
　　(五)其他问题。机具超载运行，从86个调查样本数据来看，4个调查用户超载运输，6个调查用户偶尔会超载运输，占比达11.6%。在调查中还发现个别用户存在偶尔违规载人上下山现象。
 
　　针对本次质量调查中发现的问题，我厅将向所涉及的生产企业发送一对一问题反馈告知书。各企业要进一步增强质量意识，加强技术创新，完善产品设计，提升机具适配性，不断推动性能提升和质量提高；增强售后服务意识，加强对售后服务人员技术水平和购机者安全操作使用知识培训，确保服务的及时性和有效性。
 
　　附：调查机型产品满意度指数
 
　　调查机型产品满意度指数
 
　　注：满意度评价分5档：[90,100]为“很满意”；[75,90)为“满意”；[60,75)为“一般”；[40,60)为“不满意”；(40,0]为“很不满意”。

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