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黑龙江省关于下发2020年“农机3.15”消费者权益日活动方案的通知

2020-03-10 09:27:39 来源：黑龙江省农业农村厅 阅读量：12960 评论

导读：维护农机所有者、使用者和生产者的合法权益，凝聚行业力量，促进农机化质量提升和农机用户依法维权，保障春耕生产，助力脱贫攻坚和农机化转型升级,结合我省新冠肺炎疫情防控要求及工作实际，制定2020年黑龙江“农机3?5”消费者权益日活动方案。

　　【农机网 通知公告】 各市(地)、县(市)农业农村局：
 
　　现将《2020年黑龙江省“农机3·15”消费者权益日活动方案》下发给你们，请认真贯彻落实执行。

 
　　黑龙江省农业农村厅
 
　　2020年3月6日
 
　　附件：
 
2020年黑龙江省“农机3.15”消费者权益日活动方案
 
　　根据省农业农村厅和农业农村部农业机械试验鉴定总站全国“农机3·15”消费者权益日活动部署，贯彻落实省农业农村厅《2020年黑龙江省农资打假专项治理行动实施方案》精神，维护农机所有者、使用者和生产者的合法权益，凝聚行业力量，促进农机化质量提升和农机用户依法维权，保障春耕生产，助力脱贫攻坚和农机化转型升级,结合我省新冠肺炎疫情防控要求及工作实际，制定2020年黑龙江“农机3·15”消费者权益日活动方案。
 
　　一、活动主题
 
　　聚力提质量，护农保春耕(全国统一)
 
　　二、活动方式
 
　　鉴于当前新冠肺炎疫情形势、现场活动受限，采取“线上”方式开展，以图文+短视频+远程投诉受理和维权咨询服务等方式提供线上服务。省级、各地市、县(市、区)农机投诉监督机构联合行动，通过网络平台、微信公众号、电话等形式开展“农机3·15”消费者权益日线上活动。
 
　　三、活动内容
 
　　(一)政策、法律法规宣传
 
　　通过制作小视频和发布相关法律法规文件网上链接等形式线上宣传。
 
　　(二)省农机化主管部门倡议
 
　　通过制作小视频和文字等形式线上推送。
 
　　(三)农民维权流程
 
　　通过制作小视频、维权流程图和维权明白纸等形式线上宣传。
 
　　(四)企业诚信承诺
 
　　征集农机生产企业诚信经营承诺小视频，并在线上推送。
 
　　(五)典型案例讲解
 
　　通过制作投诉受理、处理案例小视频讲解农机使用者如何进行维权，并在线上推送。
 
　　(六)农机使用维修指南
 
　　征集农机生产企业指导使用和维修农机产品的公益小视频，并在线上推送。
 
　　(七)农民投诉、咨询服务
 
　　通过电话、微信、传真等方式受理、处理农机质量相关投诉和咨询。
 
　　(八)如何购买农机产品
 
　　通过制作农民购买农机产品时注意事项的小视频和购买农机明白纸等形式线上宣传。
 
　　四、活动时间
 
　　3月15日8点，省农机化信息网、微信公众号等同时启动线上活动，发布宣传资料、各地市、县(市、区)可组织发布、更新图文、视频等特色活动信息。全省各投诉站投诉电话专业岗位人员值守，开展实时投诉咨询和投诉受理服务。网站宣传持续到3月底。
 
　　五、准备工作
 
　　(一)发布活动通知。向农业农村局发通知，明确活动主题、组织方式、活动时间、活动形式，统一行动步调、并提出提供材料、做好线上线下投诉受理和咨询服务、加强宣传和总结等要求。
 
　　(二)构建活动专栏。采取挂接视频等链接中国农机化信息网“农机3.15专栏”的方式在黑龙江省农业机械化信息网建立“农机3.15在行动”专题栏目，宣传农机3.15活动。
 
　　(三)组织材料。广泛征集农机生产企业指导使用和维修农机产品和诚信经营承诺的短视频，组织省级、各地市、县(市、区)农机投诉机构编写制作政策法规、维权流程、典型案例等材料的文案和视频。
 
　　(四)活动宣传。做好活动宣传策划，准备宣传通稿，利用网站或行业新媒体进行“农机3·15”活动宣传，扩大活动效果，同时组织各地市、县(市、区)农机投诉机构做好 “农机3·15”活动宣传报道。
 
　　(五)活动总结。及时组织各地市、县(市、区)报送相关数据，总结活动情况和成效，并将我省“农机3·15” 活动总结上报农业部农机鉴定总站，为探索常态化同步开展线下、线上“农机3·15”活动，做好农机质量投诉服务等农机化质量工作打下基础。
 
　　六、活动组织
 
　　总指挥：李连瑞
 
　　副指挥：谢庆华、郭雪峰
 
　　活动负责人：李宪义、陈学礼、史仁成、杨晓彬、孙德超
 
　　负责部门：省农业农村厅农机化管理处
 
　　省农机试验鉴定站质量监督办公室

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